Maintenance of 6 misunderstandings of vehicles using sensory experts to solve consumers' problems
  • Automotive

A car of 100 thousand, consumers tend to do all kinds of homework before buying, search on the Internet, consult with relatives and friends, compare three goods, but often leave the car home, in addition to diligent cleaning, and even a lot of misconceptions in the concept of use of cars. For manufacturers, the warranty policy is often erroneous understanding. From the post-sale support department of Beijing modern after-sales service department, Feng Tao, combined with professional experience, has carried out a new interpretation of the 5 - year /10 million - kilometer power assembly policy of Beijing, which has corrected the misunderstanding of the maintenance and maintenance of a number of vehicle owners in daily life. . A: every car owner gets a maintenance cycle list when buying a car and is told when to do the maintenance, but most of the owners are open. As long as they feel good, there is nothing wrong with them, and they are gradually behind the head; the other part of the car owner is out of the driving experience, shortening the maintenance mileage on its own. For example, if the requirement is 8000 kilometers to maintain 6000 kilometers, they drive to the 4S shop, or do not maintain the time to 4S shop maintenance, the result is more money. In fact, vehicle maintenance is not the more diligent the better. The mileage required by the manufacturer is based on the full understanding of the body's performance and the best time to set it up. A: many owners believe that the cost of car use will be greatly reduced by auto manufacturers extending the warranty period, but in fact, the warranty is like insurance. Only when the car has problems, can it get the benefits of this policy. Of course, the maintenance cost of powertrain is very expensive. Usually, the cost of a powertrain system of a car is 35%-40% of the vehicle cost. Therefore, once the powertrain system needs to be replaced, it will be a huge expense for consumers. The extension of the warranty period will undoubtedly avoid the risk that consumers will bear such huge expenses. In fact, the main purpose of prolonging the warranty period is to guide the owners to develop good regular and fixed maintenance habits. By guiding the owners to maintain professional maintenance in the 4S store, the car owners will keep the car conditions better. When the owners change their cars, they will find that the value of their car residue is better than the cost of maintenance. In fact, this is the real guarantee. The benefit of a fee. A: the initial performance of powertrain system is noise, fuel consumption, body vibration, and the problem will become more and more serious. Each car is a different individual, and the subtle differences in sound are normal among different individuals; in particular, the difference in sound may be obvious compared to the other manufacturers' models, and if it is only a subtle difference in such a sound, the problem does not mean that there must be a problem. . On the other hand, the quality control system of the mainstream automobile manufacturers in China is strict at present, and the failure rate of products can be calculated by PPM, that is, millions of bases. In other words, every one million cars, the power assembly system problems will not be more than a few chances, the probability is very low. Like the modern after-sales maintenance policy of Beijing, it is also based on full confidence in the quality of its products. A: for an example of a machine filter, it may cost a few dollars to buy a modern 4S store in Beijing, but it can guarantee the normal use of 8000 or more than 10000 kilometres, and the life of the filter in a roadside store is likely to run less than 3000-4000 kilometers, and the benefits of the manufacturer's original oil for the overall coordination of the body must be self-evident. . To save a few bucks and a small amount of money for a while is probably at the expense of future performance. This will only cause more trouble and inconvenience. Some owners worry that their car is a small problem, but it will be depicted very seriously by the 4S store, in persuading the replacement parts to spend unnecessary money, but in fact, in the mainstream car manufacturers, this phenomenon is not likely to exist, because Beijing modern dealers have strict management measures. And, from a different point of view, 4S shop is a long-term business, unlike a small street shop that is a single hammer and a business, it is impossible to sacrifice long term interests and word of mouth, and do such a short-term speculation. Everyone wants a virtuous circle of "guest satisfaction - the formation of a word of mouth - the continuous operation of the 4S store". A: Generally speaking, most manufacturers do not guarantee consumables at present. In fact, if this kind of accessories really has a quality problem, it is generally exposed in 2000-3000 kilometers, if the use of 5000 kilometers is not a problem in theory will not be a problem, unless the use of improper methods. Therefore, manufacturers give 3 months or 5000 kilometers of warranty is actually for consumers to buy an insurance, to avoid the owners' worries. A: for two years or so, it is the best car condition for the car. At this time, the state of the parts of the body reaches the best state. How does this state continue? Rely on the professional maintenance of 4S shop: long term scheduled maintenance, using the original oil and accessories, will naturally extend the service life of the car. And Beijing modern warranty extended from 2 years 60 thousand kilometers to 5 years 100 thousand kilometers, is also hoping to guide the owners to develop the concept of scientific use of cars, so that the owners can have a good driving experience in a longer time. After the service department took over too many examples, the same is two cars for 5 years, one has been in the 4S shop maintenance, another in second years after the end of the warranty period is no longer to the 4S shop to do maintenance, car conditions are very different, open also feel that the two generation of cars. In the final analysis, it is the consumers themselves who drive the car.